Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we are unable to offer you a full refund or exchange.

To be eligible for a return, your item must be:

Unused and in the same excellent condition that you received it
MUST be in the original packaging
Have a registered return made within 30 days of recepit

WE DO NOT accept returned items that are:

Damanged
Scratched
Worn
Missing any packaging

Additional non-returnable items:

Gift cards
Downloadable software products

How to return an item

To complete your return, we require:

A receipt or proof of purchase
Your order number
The email address linked to your La Lyte order

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within maximum 10 working days.

Late or missing refunds

If you have’t received a refund yet, we advice the following steps to be taken:

Check your bank account again
Contact your credit card company, it may take some time before your refund is officially posted
Next contact your bank. There is often some processing time before a refund is posted

If you have done all of this and you still have not received your refund yet, please contact us at lalyteshp@gmail.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We do not offer exchnages for items.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the refund, i.e:

Refund= total cost of all items minus total shipping costs

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.