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Terms and Conditions

These are the legal terms and conditions under which we or the Concessionaire Brands supply the products (“Products”) listed on our website www.lalyte.com (“our site”) to you. Please read these terms and conditions (“Terms and Conditions”) carefully before ordering any Products from our site. By placing an order to purchase our Products, you agree to be bound by these Terms and Conditions together with our Privacy and Returns Policies. This is regardless of whether or not you choose to register with us. These Terms and Conditions tell you who we are and how we will provide Products to you. They also inform what to do if there is a problem and other important information.

  1. INFORMATION ABOUT US: www.lalyte.com is operated by LaLyte UK Limited (“We”). Our email address is lalyteshp@gmail.com. We will write to you at the e-mail address or postal address you provided to us in your order, when required. You can ask us to contact you by any other means. When we use the words “writing” or “written” in these terms, this includes e-mails.
  2. THE CONTRACT AND CONCESSIONAIRE BRAND: When you order a Product sold by LaLyte, the contract of sale is between you and LaLyte.
    • For Products sold by our concession partners (the “Concessionaire Brand”), LaLyte acts as the Concessionaire Brand’s disclosed agent and not as principal. The contract of sale is therefore between you and the Concessionaire Brand, on the terms set out in this document. Except for concluding sales as the Concessionaire Brand’s disclosed agent, LaLyte has no responsibility to you in relation to such contracts, and references to “We”, “us” or “our” in these terms shall refer to the Concessionaire Brand.
  3. SERVICE AVAILABILITY: Some restrictions are placed on the extent to which We accept orders from specific countries. These restrictions can be found on our “Shipping” page here.
  4. YOUR STATUS: You may only purchase Products from us if:
    • You are at or the legally capable of entering into a binding contract with us (in England and Wales you must be at least 18 years old)
    • You are an authorised user of the credit or debit card or payment account used to pay for your order
    • You are resident in a country that we deliver to (please see our “Shipping” page here for further information).
  5. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US: Once you place an order, we will send you an e-mail acknowledging receipt. Please contact us if you do not receive it. This does not mean your order has been accepted.
    • All orders are subject to availability and our acceptance, which we may refuse for any reason. We will seek payment authorisation from your bank or card issuer when you place your order and will not process it until payment is received in full.
      • If we accept your order We will confirm this to you by sending you a further e-mail confirming the Product is being processed ready for dispatch at which point the contract between us (“Contract”) will be formed. As soon as you place your order, we start to process your order which means you will not be able to change it before delivery, but you may be able to return your Products under clause 9 of these terms and conditions or under our Returns Policy here. From time to time, We may make minor changes to a Product to reflect changes in relevant laws and regulatory requirements. These terms and conditions, and any Contract between us, are only in the English language. Please note that We may not necessarily keep a copy of your Contract. You should keep a copy of these terms and conditions and your order for future reference.
  6. DELIVERY: We will fulfil your order as soon as reasonably possible, depending on your selected delivery service. Delivery will take place within 30 days of the date your Contract is entered into.
    • If no one is available to receive the Products and they cannot be posted through your letterbox or left in a safe place, we may end the Contract after three failed delivery attempts, and clause 13 will apply.
    • Delivery of your order will be complete when We deliver the Products to the address you gave us and the Products will be your responsibility from that time.
    • You will own the Products once We have received payment in full and once the item has been delivered. The images of the Products on our site and in our other advertising materials are for illustrative purposes only. Your Products may vary slightly from those images.
      • Although We have made every effort to display and print the colours of the Products accurately, We cannot guarantee that your computer’s display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Products that will be delivered to you. Please note postcode restrictions apply and that orders placed with the Concessionaire Brand can only be delivered within the UK mainland and Northern Ireland. Check your eligibility on the product page. Working Days excludes Sunday and Bank Holidays for the Concessionaire Brand. Please note postcode restrictions apply. If you wish to dispute delivery of your order, you have 15 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation of the carrier). We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs
  7. PRICE AND PAYMENT: The price of the Products will be the price shown on our site in GBP.
    • Prices include UK VAT at the applicable rate.Separate delivery charges are shown at checkout.
    • We can change the prices on our site at any time without notice, but changes will not affect orders which We have already accepted. However, if the rate of VAT changes after the date of your order, We will adjust the rate of VAT you pay unless you have already paid for the Products in full before the change in VAT takes effect.
    • We accept payment by debit card, credit card, Apple Pay, Google Pay, and Amazon Pay. We accept the majority of current card lenders such as Visa and MasterCard. You must pay for the Products (including all applicable delivery charges), and We will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorisation to take payment from your account. If We accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, We may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you. Our liability to pay for the Product is satisfied once LaLyte has received your payment in full, irrespective of whether the Product is sold by Lalyte or Concessionaire Brands. LaLyte is entitled to use the proceeds of your payment at its absolute discretion, to the extent that such use will have no effect on the satisfaction of your liability in relation to your purchase of the Product. If you wish to apply a voucher/discount code to your order, you must enter the relevant code during the online checkout process. Only ONE voucher/discount code can be used per order. We reserve the right to decline to accept any voucher/discount code that is invalid for your order or that has expired.
  8. YOUR RIGHT TO CANCEL THE CONTRACT: UK consumers may cancel a Contract within 14 days of receiving the Product(s), or the last Product if delivered separately.
    • We are entitled to extend your period for cancellation at our discretion and you should review our Returns Policy here from time to time for further information. You are entitled to exercise your rights to cancel an order in respect of any one, or all Products from an order. Please see our Returns Policy here for more details. You may be entitled to a replacement or refund where you receive faulty Products, or your Products become faulty. Please let us know as soon as reasonably possible after becoming aware of a fault with your Product. For further information, please see our Returns Policy. Any returned handbag/accessory must be in its original box/packaging (if any). If you wish to cancel a Contract, please let us know within the timescales set out under this Policy- you can email us at: lalyteshp@gmail.com. For full details on returns and items that are excluded from being returned, please see our Returns Policy. If you cancel a Contract before you receive the Products, but after the Products have been dispatched to you, you must return them to us once received. You must send off the Products for return within 14 days of telling us that you wish to cancel the Contract. If you choose to return the Products using any method other than one of our nominated carriers (available via our UK returns service) you will remain responsible for the Products including for any loss or damage, until we receive them. Please see our Returns Policy here for further information about how to return Products to us. If you wish to cancel a Contract with the Concession Brand, you are responsible for the arrangement and the cost of returning the Products to us.
  9. RETURNS: Where we suspect fraudulent activity, including but not limited to:
    • Circumstances where there are suspicious claims relating to orders having been placed, but not received
    • If we suspect that you are returning items after they have been used or worn
    • Items returned do not match what you ordered
    • If we suspect that you have not returned items to us and/or have provided us with counterfeit proof of return: we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us via email and we will discuss the matter with you further
  10. YOUR RIGHT FOR A REFUND (UK CUSTOMERS ONLY): If you are a consumer in the UK and you cancel your Contract, We will: refund you the price you paid for the Products, excluding shipping costs.
    • However, please note that We may reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop.
    • If We refund you the price paid before We are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount. We will make any refunds due to you by the method you used for payment 14 days after the day on which We receive the Products back from you or, if earlier, 14 days after the day on which you provide us with evidence that you have sent the Products back to us via email; or in respect of services only, 14 days after you inform us of your decision to cancel the Contract. If you choose to return the Products using any method other that the one(s) stated on LaLyte, we will not be liable for providing a refund if we do not receive the Products, or if they are damaged when we receive them. Please see our Returns Policy for more information about returns and refunds.
  11. FAULTY PRODUCTS: For customers, We are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these terms and conditions will affect your legal rights in relation to Products that are faulty or defective. If you consider that any Product We have supplied is faulty or mis-described, please notify us via lalyteshp@gmail.com. If a Product is found to be faulty after 14 days, we may request evidence, such as photos, before issuing a refund for the Product and/or delivery costs.
  12. FAIR USAGE POLICY: All returns and purchases must comply with our Fair Usage Policy.
    • Fraudulent, Suspicious, or Unusual Returns Activity Your account may be flagged for fraudulent, suspicious, or unusual returns or purchasing activity.
    • When reviewing your account, we will primarily consider: excessive returns, far beyond the rest of our customer-base; the number of orders placed; the percentage of orders retained; the value of each order; complaints about unreceived orders; missing items; unusual activity patterns; returned items that we suspect have been worn; returned items that have signs of wear and tear; and returned items that do not correspond with the order. At our discretion, we reserve the right to suspend or close your account. In serious cases, we may also refuse to provide a refund and take legal action where necessary. Following account suspension or closure, you will be required to pay the shipping cost for any valid returns. Valid returns will be refunded as usual. In future, we may increase the cost of returns for accounts that do not abide by the Fair Usage Policy. Nothing in this Fair Usage Policy shall affect your statutory rights.
  13. OUR RIGHTS TO CANCEL THE CONTRACT: We may end the Contract at any time by email to you if:
    • You do not make any payment to us when it is due
    • You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products
    • You do not, within a reasonable time, allow us to deliver the Products to you.
    • We may also end the Contract in the circumstances set out in clause 6 or clause 13. If We end the Contract in any of the situations set out in in clause 13, We will refund any money you have paid in advance for the Products We have not provided, excluding shipping costs, but We may deduct or charge you reasonable compensation for the costs We will incur as a result of your breaking the Contract.
  14. OUR LIABILITY: If we breach these terms or fail to use reasonable care and skill, we are responsible for foreseeable loss or damage, but not for any loss or damage that is not foreseeable.
    • Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or resale purpose, We will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity. We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter for which We may not exclude or limit our liability under any applicable law.
  15. EVENTS OUTSIDE OUR CONTROL: We are not liable for any failure or delay in performing our obligations caused by an Event Outside Our Control.
    • An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control.
    • If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, We will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
    • Where the Event Outside Our Control affects our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control is over. You may cancel a Contract affected by an Event Outside Our Control if there is a risk of substantial delay. To cancel a Contract under this clause (15), please contact us on lalyteshp@gmail.com
  16. INTELLECTUAL PROPERTY RIGHTS: All and any Intellectual Property Rights in the Products shall be owned by us or our licensors. All such rights are reserved.
  17. OTHER IMPORTANT TERMS: Nothing in these terms affects your statutory consumer rights in your country of residence. If we need to contact you, we will do so in writing using the contact details provided with your order, unless you request another method.
    • When We refer in these terms and conditions to “in writing”, this includes e-mail. We may change these terms and conditions from time to time.
    • The terms and conditions that apply to your Contract will be those that are displayed on our site when you place your order. We may transfer our rights and obligations under the Contract to another organisation. We will tell you in writing if this happens and We will ensure that the transfer will not affect your rights under the Contract. You may only transfer your rights or your obligations under these Terms to another person if We agree in writing. Where the Contract relates to Products sold by the Concessionaire Brand, the Contract is between you and the Concessionaire Brand. Alternatively, where the Contract relates to Products sold by LaLyte, the Contract is between you and the Concessionaire Brand. No other person shall have any rights to enforce any of its terms. The Contract is between you and us. No other person shall have any rights to enforce any of its terms. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. If We fail to insist that you perform any of your obligations under these terms and conditions, or if We do not enforce our rights against you, or if We delay in doing so, that will not mean that We have waived our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you. Please note that these terms and conditions are governed by English law. If you are a consumer, this means a Contract for the purchase of Products and any dispute or claim arising out of or in connection with it will be governed by English law, except that if you are not resident in England then English law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence. In respect of any dispute or claim relating to a Contract, if you are a consumer you and We both submit to the non-exclusive jurisdiction of the courts of England and Wales, but nothing in this clause shall limit your legal rights to bring actions against us or to require proceedings to take place in the country in which you have your usual place of residence. If you are not a consumer, you and We both submit to the exclusive jurisdiction of the courts of England and Wales. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
  18. AFTER-SALES SERVICE: Questions, comments or requests regarding these terms and conditions or our Products should be addressed to lalyteshp@gmail.com. If you have any queries regarding any Product supplied under a contract with the Concessionaire Brand, contact us at lalyteshp@gmail.com. If you have any complaints these should be addressed to LaLyte by email to lalyteshp@gmail.com. If you are dissatisfied with how we handle your complaint, you may request alternative dispute resolution through an independent body, without going to court. Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which can be found here
  19. PROMOTION/DISCOUNT TERMS AND CONDITIONS: Official LaLyte promotion/discount codes entitle you to an offer on online orders at www.lalyte.com. Enter your code at checkout when prompted.
    • Please note, promotion/discount codes can only be used once per transaction and cannot be used in conjunction with any other promotion/discount or offer.
    • Promotion/discount codes are territory specific, remain our property, are not transferable and are not valid for the purchase of gift cards or gift vouchers. There is no cash alternative.
    • Promotion/discount codes and related offers are not open to employees of Lalyte and we reserve the right to withdraw them and refuse or restrict any order at any time. Promotion/discount codes are only valid on lalyte.com for payments made by residents of the United Kingdom and Northern Ireland in Sterling.

Image Credit: River Island

lA Lyte

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